- Work diligently to minimise our waste and conserve natural resources, particularly through energy and water conservation.
- Reduce and measure our CO2 emissions on an annual basis using the Hotel Carbon Management Initiative (HCMI) measuring tool.
- Reduce use of pollutants and harmful chemicals both outside and inside our hotels. Wherever possible making sure cleaning materials are eco-friendly.
- Make environmental considerations an important part of decision-making.
- Aim to become single-use plastic free across our business.
- Responsibly source local produce wherever possible to help reduce our environmental impact. We aim to partner with more local suppliers to support our efforts and bake in-house to serve seasonal menus to ensure our dishes are fresh and delicious.
- Build local partnerships in the communities where we do business.
- Consider the opinions of our guests and employees when examining our environmental programmes and procedures, and to actively encourage feedback from our stakeholders.
- Identify areas for improvement and innovation at each hotel and support the efforts of our onsite green teams.
- Value the cultural heritage of our hotels, allowing us to give our guests an authentically local experience.
All of our menus are crammed full of quality ingredients and produce produced by suppliers based locally to each hotel. Not only does this make a significant reduction to our carbon footprint, it helps to contribute back into our local community and regional economies. It also means our dishes are bursting with quality flavours which adds to the overall dining experience. Take for example Woodchester wines, based in the Cotswolds and rated one of the best Sauvignon Blancs in the world, who supply wine to The Queens Hotel.
It is not just food that is sourced locally. We work closely with Edible Art who supply the hotels with macaroons for in room gifts and nibbles. All the toiletries used throughout the hotels are supplied by 100 Acres, a British botanical perfumery company who use 100% natural oils to produce their organic products.
Feedback about your visit means everything to us. It helps us to know what we are doing right and learn from any mistakes we may make. And, every time you give us feedback (good or constructive) either via an online site or by direct email to us, then we will plant a tree with our partner More Trees and support their tree planting and community programmes in North Haiti, East Kenya and Madagascar. It is a little way of us continuing to make small steps towards a greater change for our planet.
With guest experience, community and sustainability such a key part of everything we do, our give back for feedback initiative combines all three elements seamlessly together. Ask a member of the team about this initiative during your next stay or head to a review site now to leave a review.
To promote a greener, cleaner environment for people, places and our plants we are involved with the Green Tourism Accreditation programme. The Green Tourism programme is acknowledged worldwide as an indicator of a good environmentally friendly practice.
Green Tourism focuses on:
- Reducing energy use.
- Saving water.
- Efficient and eco-friendly waste disposal.
- Ethical buying.
- Staying local and seasonal.
- Minimising food miles.
- Promoting biodiversity.
- Adopting a smart, sustainable outlook from top to bottom.
- Helping to conserve local heritage.
Ask a member of our team if you have any questions on our “green” journey or let us know if you have suggestions of areas where we can improve to ensure that we both meet and exceed your expectations.
Each of our hotels support a number of local charities in their area with their events. The Queens Hotel’s local charity of the year is Gloucester Royal Hospital and they are proud to sponsor the Leukaemia and Intensive Chemotherapy fund’s annual fashion show in 2022. While Alexander Devine Children’s Hospice is the charity of the year for The Castle Hotel and the hotel team organise a number of initiatives and fundraising events to support them.