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Our story

Whilst the Sutton Hotel Collection story began in 2017, the hotels themselves have a rich and fascinating history that pre-dates this very new and exciting chapter.

In 1838, The Queens Hotel Cheltenham first opened its doors, named in honour of Queen Victoria as a stunning example of neo-classical architecture and a reflection of Cheltenham’s growing fame and reputation. In the same century, The Castle Hotel Windsor also grew into one of the grandest places to stay in the Royal Borough, indeed, the hotel was so popular among the elite that the Duke of Wellington stepped in to dine after his victory over Napoleon at the battle of Waterloo. Just under two centuries later, The Francis Hotel Bath enjoyed an extensive restoration that transformed the building into a unique Regency-inspired townhouse hotel, combining 21st century elegance with all the splendour of its historic past.

family at the core

Fast forward to the modern day, in 2017, the Sutton family acquired these three beautiful hotels which now form Sutton Hotel Collection: The Francis Hotel Bath, The Queens Hotel Cheltenham and The Castle Hotel Windsor. Named after the proud legacy of our family, Sutton Hotel Collection is delighted to celebrate the local community of each hotel, whilst creating a meaningful and memorable stay for guests, with the best of British quality and service at our very core.

One of our proudest ambassadors, Caroline Sutton, daughter of the late Sir Richard Sutton, is a prevalent member of the Sutton family, pushing the boundaries of hospitality and driving each hotel to excellence, and a move towards key priorities such as sustainability and accessibility. Moreover, Sir David’s daughter Charlotte is a celebrated artist and her stunning artwork is displayed throughout each of the hotels, reflecting how family pride runs through each hotel’s roots. We have incredibly exciting plans to deliver our vision for an elevated hotel stay and look forward to bringing this vision alive in the future.






The Francis Hotel porter


Acquisition by the Sutton family

In 2017, we were incredibly proud to acquire The Francis Hotel Bath, The Queens Hotel Cheltenham and The Castle Hotel Windsor.


The Queens Hotel Victorias


The opening of Boho Marché, Victoria’s and outdoor dining areas

2020 was an integral year for our dining facilities, we opened both Boho Marché and Victoria’s, whilst tackling the ever changing rules and regulations around Covid-19. Throughout the pandemic, we also significantly improved our outdoor dining experiences and opened Boho Marché’s beautiful terraces.

The Castle Hotel Leaf bar


The opening of Leaf

2021 was a great year for The Castle Hotel Windsor – we were proud to open The Castle’s botanical in-house restaurant, Leaf, as well as launching our signature afternoon tea which has been further refined in 2023 and relaunched as the Royal Afternoon Tea.

The Castle Hotel relaxing in bedroom


Sutton Hotel Collection was launched

2022 was the year of Sutton Hotel Collection. Named in tribute of owner and founder, the late Sir Richard Sutton – this new chapter marked a move towards creating a very special and unique new hospitality brand with aspirations to offer the best of British quality and service.

The Castle Hotel Exterior Flags


New chapter begins with The Castle Hotel refurbishment

As we welcome in a new year, we are so excited to begin large refurbishments on The Castle Hotel – it is a true testament to the hard work of the team that this success has translated into a sizable investment back into the hotel and into the Windsor community.

Discover More

Francis Hotel Entrance

See our Portfolio

Our three boutique hotels reside in the heart of some of England’s best loved cities where you will be welcomed warmly, served divine food and where you will create captivating memories.

Windsor Castle

Experiences Await

A walk amongst royalty, through the beautiful streets of Bath, or within the stunning Cotswolds, a stay with us is never far away from plenty to see and do.

The Francis Hotel dinner with chef

Feeling hungry

Individual hotels with very individual dining experiences, united by a passion to create innovative menus and source produce locally wherever possible.