Careers at Sutton Hotels

It’s the little things that a make a difference from the very start. We pride ourselves on creating a warm and inviting environment at our three hotels. Where anyone can come in for a coffee or glass of fizz after a spot of shopping on Bond Street. Meet clients for lunch in Bath. Get suited and booted for a graduation dinner in Windsor. Our team want to make guests to feel like they’re coming home, whether they’ve stayed with us many times before or it’s their first time stepping through our historic doors. And for new team members, that means a warm and welcoming smile from their very first day. Along with a cup of coffee (or tea) and everything they need for their role ready and waiting for them from their very first day.

At Sutton Hotel Collection, we do things properly. We believe in looking smart, taking pride in our work and ensuring that every action reflects our dedication to quality. Hospitality for us isn’t just about providing a service – it’s about creating meaningful moments for our guests. We take the time to understand their needs, delivering thoughtful touches, whether that’s the way we prepare a room or how we greet a guest by name, we ensure everything feels authentic, down-to-earth, and done with care. Every detail, no matter how small, is considered because it’s not about doing what’s easy, but about doing what’s right.

Our connection to the cities and towns are hotels are in is at the heart of everything we do. We are dedicated to being an integral part of the local narrative, celebrating the history, culture, and evolving character. By actively engaging with local people, supporting community events and reflecting their iconic friendly and charming personality in our services, we offer our guests an authentic and immersive experience that deepens their connection to these remarkable locations.

Thoughtfulness is at the core of what we do. As a team, we make an effort to understand each guest’s likes and needs, offering personalised recommendations both in the hotels and around Bath, London and Windsor. We ensure every interaction shows genuine care, whether it’s a warm “Hello, Mr. Soloman” or a friendly “Hi, Jane, welcome back.” By building authentic connections, we’re able to suggest truly unique and special places, ensuring that each guest’s stay is both memorable and tailored to their interests. Does this sound like you?

We embrace the vibrant and eccentric spirit by bringing originality and fresh ideas to every experience. We foster an environment where team members are encouraged to think creatively and explore new possibilities. By incorporating innovative concepts, technology and unique touches inspired by our historic locations, we make each stay unforgettable. Our teams thrive on generating new and original ideas, ensuring that every interaction is infused with imagination and creativity, leaving guests inspired and delighted. Ready to unleash your imagination? Browse our current job openings.